February 2017

Push notifications interrupted
Most push notifications are either delayed or not getting sent. We're investigating now.
Feb 26, 08:27 PST
Outage
Services is back online. Sorry for the outage!
Feb 23, 15:28-15:33 PST
[Scheduled] Scheduled Database Maintenance
Our database maintenance was completed successfully. Thank you for your patience.
Feb 7, 22:00-23:06 PST

January 2017

Delayed job processing
All caught up now! Thanks for hanging in there with us.
Jan 6, 10:23-10:47 PST

December 2016

No incidents reported for this month.

November 2016

[Scheduled] Planning Center Registrations Urgent Database Maintenance
The scheduled maintenance has been completed.
Nov 19, 18:57 PST
Payments failing in Registrations
The issue with accepting payments has been fixed in Registrations.
Nov 16, 07:01-07:13 PST
Outage
This incident has been resolved.
Nov 5, 04:40-07:28 PST

October 2016

Delayed processing in Services
This incident has been resolved.
Oct 31, 13:49-14:39 PST
Elevated Error Rates
The issue should be resolved and back to normal. Thanks for your patience.
Oct 18, 17:08-17:38 PST
Phone and email responses may be delayed
Our help desk is back up! All phone and email responses are back to normal.
Oct 13, 11:14-14:02 PST
[Scheduled] Scheduled Database Maintenance
The scheduled maintenance has been completed.
Oct 3, 22:01-22:34 PST

September 2016

Delayed email delivery
Email delivery is back to normal now.
Sep 25, 13:53-14:43 PST
Increased latency due to database load
This week we made a two line, seemingly benign code change that had unexpected performance implications when placed under the high load of Sunday morning traffic. We've reverted the changes and our server loads (specifically our MySQL servers) are back to their typical load levels, resulting in normal response times. Kudos to our development, operations, and support teams for quickly identifying the issue and implementing the fix.
Sep 25, 07:31-08:33 PST
[Scheduled] Scheduled Maintenance
The scheduled maintenance has been completed.
Sep 12, 22:01-22:30 PST

August 2016

Phone and email responses may be delayed
Our help desk software is back up and running! Email responses should be back to normal now.
Aug 26, 10:03-12:08 PST
Elevated Response Times
A performance issue was found in a new feature, so we've temporarily rolled it back.
Aug 11, 12:21-12:46 PST
Email Delivery Delays
Our email provider has resolved their issue and email are processing normally.
Aug 4, 14:46-15:34 PST

July 2016

No incidents reported for this month.

June 2016

[Scheduled] Database Maintenance
The scheduled maintenance has been completed.
Jun 29, 22:00-22:27 PST
Elevated Response Times
Error rates and response times are back to normal.
Jun 28, 08:17-08:39 PST
[Scheduled] Database migration
We're back in less time than planned! Thanks for your patience!
Jun 27, 22:01-22:55 PST
Elevated Response Times
Database caches have rewarmed and response times are back to normal.
Jun 22, 08:07-08:28 PST
[Scheduled] Database Migration
Our scheduled maintenance for this evening has been postponed. We will likely reschedule for the same time next week.
Jun 20, 21:53 PST
Elevated error rates
We've fixed the issue and the apps have been restarted. Error rates are back to normal.
Jun 15, 14:00-14:37 PST

May 2016

No incidents reported for this month.

April 2016

No incidents reported for this month.

March 2016

Slow response times
Everything is back to normal.
Mar 20, 08:45-09:34 PST
Outage
All systems back to normal.
Mar 1, 11:05-11:25 PST

February 2016

Services and Check-Ins Outage
PCO Services and PCO Check-Ins experienced approximately one hour of down time.
Feb 20, 20:10 PST